This Privacy Policy explains how rentech collects, uses, shares, and protects personal and business information when you visit our website, request a quote, place a rental order, or communicate with us. rentech provides business-to-business IT equipment rental services in India and processes data primarily for sales, fulfilment, billing, and customer support.
1. Information we collect
We may collect the following categories of information:
- Business contact details — name, work email, phone number, job title, company name, GSTIN, billing address, and delivery locations.
- Order and account information — equipment requirements, rental duration, quotes, agreements, invoices, payment references, and support history.
- Website and communication data — pages visited, referral source, device and browser type, IP address, cookies, form submissions, WhatsApp or email correspondence, and call records where permitted.
- Delivery and site information — office addresses, local contacts, and access instructions needed to deploy or collect equipment.
We do not intentionally collect sensitive personal data unless required for a specific service and with appropriate notice.
2. How we use your information
We use collected information to:
- Respond to quote requests and provide rental proposals
- Process orders, deliver and collect equipment, and manage replacements
- Issue GST invoices, reconcile payments, and maintain account records
- Provide customer support and service notifications
- Improve our website, catalogue, and operations
- Comply with legal, tax, and regulatory obligations
- Prevent fraud, misuse, and unauthorized access
We process business contact data on the basis of contract performance, legitimate business interests in operating a B2B rental service, consent where required (for example marketing opt-ins), and legal obligation.
3. How we share information
We do not sell your personal information. We may share data with:
- Service providers — hosting, analytics, form processing, payment gateways, logistics partners, and IT support vendors who process data on our instructions
- Professional advisers — accountants, auditors, or legal counsel under confidentiality duties
- Authorities — when required by applicable law, court order, or government request
All third parties are expected to handle data securely and only for the purposes we specify.
4. Data retention
We retain information for as long as needed to fulfil rentals, maintain business records, resolve disputes, and meet tax and legal retention requirements in India. When data is no longer required, we delete or anonymize it where practicable.
5. Security
We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; please use business email and approved channels when sharing order details.
6. Cookies and analytics
Our website may use cookies and similar technologies for essential functionality, performance measurement, and understanding how visitors use our pages. You can control cookies through your browser settings. Disabling certain cookies may affect site features.
Where we use analytics tools, we aim to configure them in line with applicable privacy expectations for business websites.
7. Your choices and rights
Depending on applicable law, including India’s Digital Personal Data Protection Act, you may have rights to access, correct, erase, or restrict certain processing of your personal data, and to withdraw consent where processing is consent-based.
Business customers can update contact or billing details by emailing [email protected]. We will verify requests before making changes to account or order records.
8. Marketing communications
We may send service-related messages about active rentals, deliveries, or account matters without separate consent. Promotional emails or messages are sent only where permitted and with an option to opt out.
9. International processing
Our primary operations and data processing are based in India. If information is processed outside India through cloud or vendor services, we take steps to ensure appropriate safeguards consistent with applicable requirements.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The current version will always be available on this page with an updated date below.
11. Contact us
For privacy questions, data access requests, or concerns about how we handle your information, contact:
rentech
Email: [email protected]
Website: rentech.in
Last updated: July 2026